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Connect with our London specialists to discuss office fit-outs, teapoint upgrades, or consolidated daily services.
Frequently Asked Questions
Everything you need to know about our single-partner model, national logistics, and service standards.
Do we need to procure all DMG services, or can we start with just one?
You have complete flexibility. Many clients begin with a single division—such as deploying Aquablu smart hydration taps, upgrading to Eversys barista coffee, or ordering daily stationery—and expand into commercial furniture or Cat A & B fit-outs as their estate evolves. Regardless of whether you use one service or all six, you receive a dedicated account manager and the exact same level of support.
How does DMG’s single-partner billing and account management work?
You work with one dedicated account manager who acts as your direct contact for every request across equipment, groceries, print, and workspace design. At the end of each billing cycle, your finance team receives a single consolidated monthly invoice, itemised cleanly by department, service category, or internal cost centre to eliminate administrative friction.
What is your emergency maintenance SLA for breakroom and office hardware?
All commercial beverage equipment, hydration taps, and connected hardware are backed by a rapid 4-hour London emergency response SLA. Our certified in-house technicians carry local replacement parts and buffer stock to ensure rapid diagnostics, emergency repairs, and scheduled preventative servicing with minimal workplace downtime.
What is DMG's delivery coverage and turnaround for workplace supplies?
Through our strategic wholesale logistics alliance, we operate from 5 regional distribution centres offering 650,000 sq ft of UK warehousing and over 30,000 stocked products. We provide guaranteed nationwide next-day delivery across multi-site office estates, with teapoint provisions and central London deliveries fulfilled via our 100% electric, zero-emission fleet.
How does partnering with DMG support our corporate ESG and sustainability reporting?
DMG is Planet Mark certified, ISO accredited, and SKA Gold fit-out capable. We help enterprise clients lower their Scope 1, 2, and 3 emissions through zero-waste returnable crates for milk and fruit, bottle-free hydration tracking via Aquablu AURA telemetry, and consolidated delivery drops that reduce road miles. We also provide custom monthly carbon emission reporting for your ESG audits.
What happens during an initial workplace consultation?
We conduct an initial workplace assessment to review your current facilities footprint, vendor arrangements, and monthly operational spend. Our specialists identify opportunities to remove supplier overlap, improve office hospitality, and lower carbon output. Every initial consultation is free and carries zero commercial obligation.